Terms & Conditions
Welcome to our online store and showroom. The E.L.A Bridal team strives to provide the best services but in doing so it is subject to the following terms and conditions.
Please understand when shopping on the website, you chose to accept the following:
Online Sales & Exchange Policy
We stand behind the quality of our designs and the standard of our creations. We do not accept refunds but we do accept exchanges.
All sales apply while supplies last, and are discounted with prices as marked. Sales Offers cannot be combined with other promotions or hostess rewards unless specified. No adjustments will be made on previous purchases.
Offers are subject to change without notice. Our team reserves the rights to make the final decision in case of any disputes. All clearance items are marked as final sale and cannot be returned or exchanged. If you are ordering directly on line, our team will do their best to make sure your gowns are to your specification.
We accept these forms of payment: Mastercard / Visa / Discover / American Express through Shopify Payments or PayPal.
Production & Shipping
Please allow for 7 to 10 business days for delivery for items that are in-stock. If there are any delays you will be notified via email. We are not responsible for packages that are lost, stolen or delayed by the carrier service.
For custom deliveries, please allow for manufacturing time, which is approximately 10 weeks, and then 7 to 10 business days for delivery.
We ship all items through Canada Post.
Though rare, packages can be lost in transit from time to time. For international orders, please allow up to eight weeks for delivery. If your order has not arrived within eight weeks of the shipping date, please contact us directly.
Defective & Damaged Items
We inspect all item and securely pack them before we them ship out. If your order arrives with any damages, please contact us with your name, order ID, and a description of the problem. We will do our best to get the issue resolved.
E-mail & Web Communication
All Rights Reserved